Returns, Refunds & Exchanges

At AM Cosmetics, we are committed to ensuring your complete satisfaction with our products. If you are not entirely happy with your purchase, our returns policy is here to assist you.

Eligibility for Returns

We accept returns under the following conditions:

  1. Unopened Products: Products must be unused, in their original packaging, and in a resalable condition.
  2. Defective or Damaged Items: If your item arrives damaged or defective, we will replace it or issue a refund.
  3. Allergy or Adverse Reactions: If you experience an allergic reaction, please discontinue use immediately and contact us. Proof of reaction (e.g., a doctor’s note or photograph) may be requested.

Time Frame

  • Returns must be initiated within 30 days of receiving your order.
  • Refunds or exchanges may not be processed after this period.

Non-Returnable Items

The following items cannot be returned:

  • Opened or used products (unless damaged or defective upon arrival).
  • Items marked as "final sale" or "non-returnable" at the time of purchase.
  • Free gifts, promotional items, or samples.

Return Process

  1. Contact Us: Reach out to our Customer Care Team at info@amcosmeticsuk.com with your order number and reason for the return.
  2. Authorization: You will receive instructions on how to send back the product.
  3. Packaging: Safely package the item(s) with a copy of your receipt.
  4. Shipping: Customers are responsible for return shipping costs unless the return is due to our error (e.g., incorrect or defective product).

Refunds

  • Refunds will be processed to the original payment method within 7-10 business days after the return is received and inspected.
  • Shipping fees are non-refundable, except for returns due to damaged or defective products.

Exchanges

  • Exchanges are available for defective, damaged, or incorrect items.
  • For other scenarios, you may return the item for a refund and place a new order.

Contact Us

If you have any questions about our returns policy or need assistance, please reach out to us at:

  • Email: info@amcosmeticsuk.com

We value your trust in AM Cosmetics and aim to make your experience as seamless as possible. Thank you for choosing us!